SECURE AND RELIABLE SHIPPING
COMPLETION OF ORDER AND PACKAGING
Summer:
To preserve the integrity of our products, from March to September shipments in Italy will be carried out from Monday to Wednesday and in Europe only on Mondays and Tuesdays.
Therefore, orders received from Thursday to Sunday in Italy and from Wednesday to Sunday in Europe will be completed the following Monday to prevent them from being held for collection in couriers' depots for long periods of time.
Moreover, during this period orders will be packed in special isothermal containers that, with the support of a food-grade refrigerant, will limit sudden changes in temperature and ensure all the organoleptic features of the products remain unaltered.
Winter:
From October to February, shipments in both Italy and Europe will be carried out from Monday to Friday.
Orders will be packed with double protective packaging and, if necessary, polystyrene containers and food-grade refrigerant will be used as well to protect products from shocks and temperature changes.
DELIVERY SERVICES
Shipping will be carried out with different couriers according to the area and country of destination to ensure the best possible service for our Clients.
The following methods are available for shipments to Italy:
Express courier:
This is the solution with the best speed/price ratio and ensures delivery in 4-6 working days in main Italian towns.
Express courier – Delivery to a specific floor level:
This shipping mode combines the speed of an express courier with the service providing delivery to a specific floor level. This is ideal if the delivered order is heavy or consists of several packs or whenever, for various reasons, it is difficult to reach the street level.
For deliveries in Europe you can instead choose between:
Express courier:
shipment by road with delivery in 5-6 working days in most of Europe.
Air freight:
Airmail service with delivery in most of Europe in 4-5 working days.
Once the courier collects the pack, an email with the link to track the shipment is sent to the address specified by the Client at the time of registration. This way, the Client can locate the order at any time via the courier's website.
At the time of delivery we recommend checking that the number of packs delivered matches the number mentioned on the delivery note of the carrier and ensuring the packaging is intact. Should there be any missing products or if the packs are damaged, please report the words "RISERVA SPECIFICA" (Italian for CONDITIONAL ACCEPTANCE"), provide a detailed specification of the reason why on the delivery note of the carrier and ensure the courier signs/undersigns it. Moreover, we recommend taking photos of the damage incurred and promptly reporting what happened by sending an email at info@rosashop.it.
We will check what happened and take care of the situation.
DELIVERY TIMES
The delivery times of the orders vary according to the destination and time of year.
In Italy this is generally 4-5 working days, except for islands and remote areas, which may require 6 working days.
Deliveries in Europe are instead within 6/7 working days for shipments by road or even 5 working days in some areas. With our Air Freight service times are instead reduced to 4/5 working days across the whole of Europe, except for remote areas or islands, which may require longer.
Delivery times may be longer during the Christmas period, given the high demand in the transport sector. This is usually not more than 4 working days.
The reported delivery times are to be considered as an indication and are not binding. Therefore, in the event of force majeure or a fortuitous event Rosa S.R.L. will not be responsible for late deliveries.
The delivery times of the purchased products take into account the time required for the organization of withdrawals from small local artisan producers to which Rosa Shop relies for the production of the excellences presented on the website.
We are aware that the big international players deliver their products in ever faster times but to do this they have to squeeze their employees and suppliers to the maximum.
We do not want to do this as we find it socially unacceptable.
For us the quality of the product as well as that of the life of the people involved in our distribution chain are essential.
SHIPPING COSTS
To view the exact shipping costs for both Italy and abroad, you need to simulate an order. Check the cost based on the amount of products purchased, the kind of transport chosen and the destination of the delivery.
In Europe, free shipping on orders over 300 Euros. Worldwide fast deliveries with our couriers.